Consumer Care and Support

Our Consumer Care Policy has been designed to meet the purposes outlined in the Electricity Authority Consumer Care Obligations.

This policy is our commitment to you. It tells you how we will communicate with you, work with you, and support you while you're our customer.

Read our policy here, you can also download or print it if you want to.

If you have any questions or concerns about the policy, please contact us.

If you're finding it hard keep on top of your Globug account, our dedicated team is here to help. View our website to find out how we can support you.

Additional support may be available

Work and Income

You could be eligible for support from Work and Income, contact them to find out more.

Website: workandincome.govt.nz
Phone: 0800 559 009

MoneyTalks

You can contact MoneyTalks for free budgeting advice.

Website: moneytalks.co.nz
Phone: 0800 345 123
Free text 4029 or email help@moneytalks.co.nz

Unhappy with our service?

If you have any concerns about our service, please call us on 0800 773 729, email us at helpdesk@globug.co.nz, or visit globug.co.nz/formal-feedback/.

In the unlikely event we can't resolve your complaint, for free and independent advice, contact Utilities Disputes:

Website: udl.co.nz
Email: info@udl.co.nz
Phone: 0800 22 33 40
Fax: 0800 22 33 47
Post: PO Box 5875, Wellington 6140 Freepost 192682