The old Globug App will no longer be available from 26/01/2022.
Please update to the new Globug App as soon as possible so you can continue using the great features available on the App.

Click here for Android

Click here for iOS

Click here for how to guide

Your new app still looks the same and does all the same things – it’s more stable, secure, and easier to use. Get it now to make sure you can still access your account. Need help with your new app? Click here for our FAQs, email us at or call us on 0800 773 729.

COVID 19 SUPPORT: We’re here to help. You can top up through the GLOBUG app or website, or one of the many top up locations that are still open (including dairies and petrol stations).

Call 0800 773 729 if you need further assistance with your GLOBUG account.

Top-up Service Fees are back to normal as below:
The most cost effective way to top-up is using internet banking in the GLOBUG app, or on the GLOBUG website in My Account.

  • Internet Banking (on the GLOBUG app or website) = 20¢ per top-up
  • Debit/Credit card (on the GLOBUG app or website) = 40¢ per top-up
  • In store = 75¢ per top-up

We’ve made some changes to help you stay on top of your power.

Top up from $10

Increased our call centre team

Top up from the comfort of your home through our Globug app or website

At GLOBUG we care about your safety. So, a friendly reminder to protect yourself from scams. We’ll always let you know about important changes to GLOBUG and your account. We’ll never ask you for access to your property without first contacting you, unless it’s an emergency and our people always carry ID – so ask to see it. Don’t open your door to someone you don’t know and contact the police if you feel unsafe.

We’re always here to help with your account, so if you have questions contact one of our friendly agents today on 0800 773 729

Utilities disputes can help with energy complaints. It is free and independent. 0800 22 33 40 |

Powerswitch is a free and independent energy price comparison website.

Manage my account

Contact us


0800 456 669


0800 456 506

24/7 helpdesk

0800 773 729


0800 232 858